Professional Sofa Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which we provide professional sofa cleaning services to customers within our UK service area. By booking a sofa cleaning service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and the cleaning company providing the service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person or organisation booking the sofa cleaning service.

Services means professional sofa cleaning and any related services that we agree to provide.

Property means the residential or commercial premises where the Services are to be carried out.

Technician means any employee, contractor, or representative assigned by us to perform the Services.

Agreement means the contract between you and us for the provision of the Services, incorporating these Terms and Conditions.

2. Service Area

We provide professional sofa cleaning within our designated UK service area, which may include specific towns, cities, and surrounding districts. Our ability to accept a booking may depend on whether the Property is located within this service area. We reserve the right to decline or amend bookings that fall outside or at the edge of our coverage zones. Any such decision will be communicated before the booking is confirmed.

3. Booking Process

3.1 You may request a booking for sofa cleaning via our online enquiry form or other booking channels that we make available. When submitting a booking request, you agree to provide accurate and complete information, including your name, service address, contact details, type of upholstery, and any relevant access or parking information.

3.2 Any price indications provided at the initial enquiry stage are estimates based on the information you supply. We reserve the right to amend the quote if the actual condition or size of the items, the number of seating positions, or the access to the Property differs from the description provided.

3.3 A booking is considered accepted only when we confirm the date, time, and price with you. Confirmation may be provided in writing or by other agreed communication methods. Until you receive such confirmation, no contractual obligation arises.

3.4 You are responsible for ensuring that the person present at the Property on the day of the appointment has authority to grant access and approve the completion of the Services.

4. Access and Customer Responsibilities

4.1 You must provide safe and reasonable access to the Property at the agreed appointment time. This includes adequate lighting, access to electricity and water, and ensuring that the area around the sofa or upholstery is clear and free of obstacles.

4.2 You must inform us in advance of any known issues that may affect the provision of the Services, including restricted access, lack of on-site parking, building regulations, security procedures, or any health and safety risks.

4.3 If paid or time-limited parking is required near the Property, you are responsible for arranging suitable parking or covering any associated parking charges. We reserve the right to add reasonable parking costs to your invoice where applicable.

4.4 It is your responsibility to remove personal belongings, fragile items, or valuable objects from the immediate work area. We will not be liable for any damage to items that you have failed to move or adequately protect.

5. Condition of Upholstery and Results

5.1 You acknowledge that the condition, age, and material of the upholstery will affect the outcome of the cleaning process. While our Technicians will exercise reasonable skill and care, we do not guarantee the complete removal of all stains, odours, or discolouration.

5.2 Certain stains, such as those caused by dyes, paints, acids, or permanent markers, may be permanent and not fully removable. Odours embedded within filling or foam may reduce but may not be completely eliminated.

5.3 Where the upholstery is heavily soiled, worn, faded, or damaged, cleaning may reveal pre-existing issues such as pile distortion, colour variation, or fabric weakness. We are not responsible for deterioration that results from normal or expected reactions of aged or weakened materials to standard cleaning processes.

5.4 We rely on the manufacturer labels, care codes, and any information you provide. If these are missing, inaccurate, or incomplete, you accept that we may have to use our professional judgement and that associated risks cannot be completely eliminated.

6. Pricing and Payment

6.1 Prices are normally quoted per item or per seating position and are inclusive or exclusive of VAT as specified at the time of booking. Any additional services, such as stain protection or deodorising, will be charged separately if not expressly included in the original quote.

6.2 We reserve the right to adjust the price if, upon arrival, we find that the actual work required significantly exceeds the original description provided by you. In such cases, we will inform you of the revised price before commencing work. If you decline the revised price, we may cancel the appointment, and a call-out or cancellation charge may apply.

6.3 Unless otherwise agreed in advance, payment is due immediately upon completion of the Services at the Property. We may accept payment by cash, card, or other methods we choose to make available.

6.4 For business customers or larger jobs, we may issue an invoice payable within a specified period. Late payments may incur interest and administrative charges in accordance with applicable UK legislation.

6.5 We reserve the right to suspend or refuse further Services if any outstanding sums remain unpaid past the due date.

7. Deposits and Cancellations

7.1 We may request a deposit to secure your booking, particularly for larger jobs or during busy periods. Any required deposit amount and due date will be confirmed prior to booking.

7.2 You may cancel or reschedule your appointment by giving us reasonable notice. Unless stated otherwise, we request at least 24 hours notice for residential appointments and at least 48 hours notice for commercial or multi-item bookings.

7.3 If you cancel or reschedule with insufficient notice, or if we are unable to gain access to the Property at the scheduled time through no fault of our own, we may apply a cancellation fee or retain all or part of any deposit paid to cover our costs.

7.4 We reserve the right to cancel or reschedule the booking at any time due to events beyond our reasonable control, including severe weather, illness, vehicle breakdown, or safety concerns at the Property. In such cases, we will offer an alternative appointment time. Where we cancel without cause, any deposit you have paid for that appointment will be refunded.

8. Customer Satisfaction and Complaints

8.1 Our aim is to provide a high standard of professional sofa cleaning at all times. If you are dissatisfied with the standard of the Services, you must notify us as soon as reasonably practicable, and in any event within 48 hours of completion.

8.2 We may request photographs or an opportunity to re-inspect the upholstery at the Property. If we determine that the complaint is justified and relates directly to the quality of our work, we may, at our discretion, re-clean the affected areas or offer a partial refund.

8.3 Complaints raised after the 48-hour period may not be accepted, particularly if the condition of the upholstery could have changed through subsequent use or events beyond our control.

9. Liability and Limitations

9.1 We will carry out the Services with reasonable care and skill. Our Technicians follow industry-recognised methods and use cleaning agents considered suitable for upholstery cleaning under normal conditions.

9.2 We will not be liable for:

a. Any pre-existing damage, wear, or defects in the upholstery or the Property, including shrinkage, fading, seam splitting, or loose threads that were present or developing prior to cleaning.

b. Damage caused where you have failed to inform us of relevant information, such as non-colourfast dyes, previous cleaning treatments, or manufacturer warnings.

c. Any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.

9.3 Our total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the lesser of the cost of the Service provided or the replacement value of the specific item directly affected, subject to any mandatory statutory rights you may have as a consumer.

9.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.

10. Health, Safety, and Environmental Considerations

10.1 We endeavour to use cleaning solutions and methods that are appropriate for domestic and commercial environments. You agree to follow any guidance provided by our Technicians, including recommendations on drying times and room ventilation.

10.2 Children and pets should be kept away from the immediate work area during the cleaning process and while the upholstery remains damp. We will not be responsible for any injury or damage caused if these instructions are not followed.

10.3 Some cleaning agents may carry mild odours or residues during and immediately after application. You should inform us in advance of any known allergies, sensitivities, or health conditions that may be relevant.

11. Waste Handling and Environmental Regulations

11.1 In the course of providing sofa cleaning, we may generate liquid waste, used cleaning solutions, packaging, and small quantities of solid waste such as collected debris and lint.

11.2 We will handle and dispose of waste in accordance with applicable UK environmental and waste regulations. Where we remove waste from the Property, we will ensure that it is transported and disposed of responsibly.

11.3 You agree not to request or require us to dispose of waste in a manner that would breach legislation, local authority rules, or environmental standards. This includes the improper discharge of waste water into gardens, public spaces, or unauthorised drains.

11.4 If particular waste handling is required due to contamination, hazardous substances, or special site rules, you must inform us in advance so that suitable arrangements can be made. Additional charges may apply for specialist waste handling or disposal.

12. Insurance

12.1 We maintain public liability insurance and, where applicable, employer liability insurance to cover our activities in the UK.

12.2 Our obligation to compensate you for loss or damage is subject to the terms, conditions, and exclusions of our insurance policies, in addition to the limitations set out in these Terms and Conditions.

13. Data Protection and Privacy

13.1 We collect and process personal data such as your name, address, and contact details solely for the purpose of managing bookings, delivering the Services, processing payments, and handling enquiries or complaints.

13.2 We will keep your personal information secure and will not sell or disclose it to third parties except where required to deliver the Services, process payments, or comply with legal obligations.

14. Amendments to Terms and Conditions

14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulations, or our business practices.

14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed, unless a change is required by law or regulatory authority.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 If you are a consumer and live in Scotland or Northern Ireland, you may have the option to bring proceedings in your local courts.

15.3 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the provision of professional sofa cleaning services and supersede any prior discussions or representations.

16.2 No waiver of any provision shall be effective unless in writing and signed or otherwise expressly agreed by us. Any failure or delay in enforcing any right or provision shall not constitute a waiver of that right or provision.